Citizens Advice Scotland has produced a new report based on their research into small and medium-sized enterprises (SMEs) and the availability of choice when it come to postal products, services and providers.
The key findings of the report are:
- Postal services, and the Post Office, are vitally important to SMEs. We want to see current levels of service maintained for SMEs.
- A third of Scottish SMEs have variable or poor quality broadband. We believe there is a need for a statutory telecoms consumer advocate to represent the interests of consumers, including SMEs, as governments work to increase digital connectivity.
- SMEs in Scotland can be disadvantaged by their location in a number of ways – including limited access to reliable broadband, location-based delivery surcharging and delayed deliveries. We would welcome more rural proofing in general policymaking for SMEs so that location is not a detriment.
- SMEs value convenience over cost when it comes to choosing a postal supplier, but awareness of suppliers other than Royal Mail is low.
- While SMEs are generally satisfied with postal services, there are a few areas where improvements may be needed – like better collection services or lower prices. We will highlight these findings with the regulator and postal operators.