Disconnected: Citizens Advice Scotland report

Disconnected: Understanding digital inclusion and improving access

Citizens Advice Scotland undertook survey about digital access across Scotland.  The report has lots of findings, here we have highlighted those most relevant for rural Scotland.

  • Respondents living in rural areas more commonly reported that their internet signal or connection was an issue for them; 41% of respondents who told us that poor broadband signal was a barrier to them accessing the internet lived in rural areas, which is almost double the number of respondents living in such areas (22%)
  • There was little difference found in the ability to use a computer when comparing urban and rural populations

Local authorities and the DWP are encouraging people to create online accounts and complete forms online.  I do not have the skills or hardware to do this.  I don’t even shop online, despite the nearest town being 100 miles away.

Poor broadband was more likely to be experienced in remote small towns or remote rural areas than in any other area type.  One rural respondent noted:

My internet signal is only available at the top of my garden, so I can only access it with a tablet.

What do you think about access to broadband in rural Scotland?

Join the conversation on our forum by clicking here.

Download the full report by clicking here..

Paul Daly

Paul Daly

Paul has an MSc in Environmental Studies, and a BA (Hons) in Psychology.

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